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Healing Angels Animal Rescue (HAAR) is located in Queensland, Australia.

Like and Follow Healing Angels Animal Rescue on Facebook and Instagram to keep up to date with our new animal arrivals and special foster cases as they enter care. It’s also a great way to find out about our events and competitions.

Please feel free to reach out to us for further adoption or rescue enquiries today!

PRIVACY POLICY

Healing Angels Animal Rescue (ABN 53 684 000 459) recognises the importance of protecting the privacy and the rights of individuals in relation to their personal information. This privacy policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.

We respect your rights to privacy under the National Privacy Principles (NPP’s) contained in the Privacy Act 1988 (Cth) (the Privacy Act) and we comply with all the Act’s requirements in respect of the collection, management, and disclosure of your personal information. The NPPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information. A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Federal Privacy Commissioner at www.privacy.gov.au.

What is your personal information?
Essentially ‘personal information’ means any information that can be used to personally identify you.

This may include your:
• name;
• mailing or street address;
• email address;
• telephone number/s;
• any other contact details you wish to provide;
• age or birth date;
• occupation or job title;
• details of the products and services you have purchased from us or which you have enquired about, together with any additional information necessary to deliver those products and services and to respond to your enquiries;
• any additional information relating to you that you provide to us directly through our websites or indirectly through use of our websites or online presence, through our representatives or otherwise; and
• information you provide to us through customer surveys or online contacts.

If the information we collect personally identifies you, or you are reasonably identifiable from it, the information will be considered personal information and protected in accordance with this policy. This Personal Information is obtained in many ways including correspondence, by telephone, by email, via our website healingangelsanimalrescue.org, from other publicly available sources, from cookies and from other online analytic and tracking tools and from third parties. We don’t guarantee website links or policy of authorised third parties.

Why do we collect it?
We collect your Personal Information for the primary purpose of providing our services to you. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. When we collect Personal Information, we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.

Forms
We may ask you to provide personal information related to you, or your family via online forms or printed versions. The information collected is for our rescue services purposes only. We don’t require you to fill out all fields, thus you may skip any or all fields. We take your privacy very seriously and use TLS encryption to submit all forms. It is your right and our pleasure to request a paper-version of any of our forms or documents.

What is sensitive information?
‘Sensitive information’ (a type of personal information), means information or an opinion about an individual’s race or ethnic origins, political opinions and associations, religious beliefs or affiliations, philosophical beliefs, sexual preferences or practices, trade or professional associations and memberships, union membership, criminal record, health or genetic information or biometric information.

What sensitive information do we collect and hold?
There are very few circumstances where we collect sensitive information – for example, as part of information collected about directors and volunteers for company and human resource management purposes. Where such information is collected, we will only do so if you have provided your consent or where required by law.
Sensitive information will be used by us only:
• For the primary purpose for which it was obtained
• For a secondary purpose that is directly related to the primary purpose
• With your consent; or where required or authorised by law.

How do we collect your personal information?
We collect your personal information directly from you in most cases, where reasonable and practicable. When collecting personal information from you, we may collect in ways including:
• through your access and use of our website;
• during conversations between you and our representatives; or
• when you complete an application or purchase; or
• when the law requires.

Disclosure of Personal Information
Your Personal Information will not be shared with third parties, except under the following circumstances:
• Third parties where you consent to the use or disclosure; and
• Where required or authorised by law.

To whom may we disclose your information?
We may disclose your personal information to:
• our staff, or service providers for the purposes of operation of our supporter and customer services, and to otherwise provide information, products, and services to you including, without limitation, web hosting providers, IT systems administrators, mailing houses, couriers, payment processors, data entry service providers, electronic network administrators, and professional advisors such as accountants, solicitors, business advisors and consultants;
• suppliers and other third parties with whom we have commercial relationships, where this is necessary to provide you with a service or product; and
• any organisation for any authorised purpose with your express consent.

Cookies
We may send cookies, or small pieces of information, to your web browser to collect information on your browsing session. Our cookies do not collect personal information, but may be used for:
• Recording preferences that you specify on our website;
• Providing general visitor and customer analytics for internal reference;
• Conducting research to improve our content, products, and online services;
• Assisting with direct marketing, should you opt-in for this service;
• Supporting security measures;
• If you do not wish to receive cookies you may disable these in your web browser, however, please note that doing so may affect our site ability to function properly.
We may log IP addresses (that is, the electronic addresses of computers connected to the internet) to analyse trends, administer the website, provide relevant content to users, monitor fraudulent activity, and gather broad demographic information.

Do we disclose your personal information to anyone outside Australia?
We may (with your consent, which you give by using any of our products or services, visiting our website or giving us your personal information) disclose your personal information overseas for processing, storage, or back-up purposes. Overseas recipients are in the United Kingdom and the United States of America. In giving your consent, you acknowledge these overseas recipients are not required to comply with the APPs. In providing someone else’s personal information to us, you warrant that you do so with their consent including to overseas disclosure on these terms.

What happens if we can’t collect your personal information?
If you do not provide us with the personal information described above, some or all the following may happen:
• we may not be able to provide requested services or products to you, either to the same standard or at all
• we may not be able to provide you with information about activities, products, and services that you may be interested in - including information about campaigns, events, or special promotions; or
• we may be unable to tailor the content of our website to your preferences and your experience of our website may not be as enjoyable or useful.

Security of Personal Information
Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorised access, modification, or disclosure. We may hold your information in either electronic or hard copy form. When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years. As our website and social media platforms are linked to the internet, and the internet is inherently insecure, we cannot provide any assurance regarding the security of transmission of information you communicate to us online. We also cannot guarantee that the information you supply will not be intercepted while being transmitted over the internet. Accordingly, any personal information or other information which you transmit to us online is transmitted at your own risk.

Links
Our website and social media platforms may contain links to other websites operated by third parties. We make no representations or warranties in relation to the privacy practices of any third party website and we are not responsible for the privacy policies or the content of any third party website. Third party websites are responsible for informing you about their own privacy practices.

Access to your Personal Information
You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing. To protect your Personal Information, we may require identification from you before releasing the requested information.

Policy Updates
This Policy may change from time to time and is always available on our website.

What is the process for complaining about a breach of privacy?
If you believe that your privacy has been breached, please contact us using the contact information below and provide details of the incident so that we can investigate it. Our procedure for investigating and dealing with privacy breaches is an internal review by one of our Board of Directors, who may contact you to seek further information to your initial complaint, if needed. At the conclusion of that review, you will be provided with a written account of the outcome and any measures we propose to take to address defects in our processes. At any time, if you wish to have the matter considered externally, you may complain to the Office of the Australian Information Commissioner via the details below.

Privacy Policy Complaints and Enquiries
If you have any queries or complaints about our Privacy Policy, please contact us at: info@healingangelsanimalrescue.org
Alternatively you can contact the Australian Information Commissioner:
Post: GPO Box 5218 Sydney NSW 2001
Tel: 1300 363 992
or via the contact - complaints link on the Commission website: www.oaic.gov.au

This Privacy Policy is up to date.
Last updated March 2025.